Introduction
Arrival Care LLC ("Company" or "We") created, develops and maintains online software and 
mobile platform on which Nurses (“Service Providers”) and Patients (“Patients”) connect to fill a 
one-time or recurring nursing visit whether it be at home, taking the patient to the doctor or other 
opportunities. When You (“You”) us our platform, including our websites, mobile application, 
content and services (collectively “Services”), You provide Your information to us. Because We 
respect your privacy and are committed to protecting it this policy (our 
(“Privacy Policy”) through our compliance with this policy. This policy describes: 
• The types of information we may collect or that you may provide when you download,
install, register with, access, or use the Arrival Care mobile application or website (the 
"App").
• Our practices for collecting, using, maintaining, protecting, and disclosing that 
information.
This policy applies only to information we collect in this App and in email, text, and other 
electronic communications sent through or in connection with this App. 
This policy DOES NOT apply to information that:
• We collect offline or on any other Company apps or websites, including websites you 
may access through this App. 
• You provide to or is collected by any third party (see Third-Party Information 
Collection).
Other third parties may have their own privacy policies, which we encourage you to read before 
providing information on or through them.
Please read this policy carefully to understand our policies and practices regarding your 
information and how we will treat it. If you do not agree with our policies and practices, do not 
download, register with, or use this App. By downloading, registering with, or using this App, you 
agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy 
Policy). Your continued use of this App after we revise this policy means you accept those changes, 
so please check the policy periodically for updates. 
Children Under the Age of 18
The App is not intended for children under 18 years of age, and we do not knowingly collect 
personal information from children under 18. If we learn we have collected or received personal 
information from a child under 18 without verification of parental consent, we will delete that 
information. If you believe we might have any information from or about a child under 18, 
please contact us at [email protected].

California residents under 16 years of age may have additional rights regarding the collection 
and sale of their personal information. Please see Your State Privacy Rights for more 
information.
Information We Collect and How We Collect It
We collect information from and about users of our App:
• Directly from you when you provide it to us.
• Automatically when you use the App. 
• Communication through the App.
• Communication received from a doctor or a hospital. 
• Contact Arrival Care, including support. 
• Request for services by a Service Provider. 
• Patient acceptance of Service Provider. 
• Contact other users (including Service Providers, References or Partners) through our 
Services. 
• Enable features that require Arrival Care to access your calendar or location. 
You may also provide us with information related to a payment service ("Payment Service") 
offered to you as a convenience in connection with the Services. This allows you to securely store 
your credit card or bank account information (each a "Payment Account") with us in association 
with your Registered Account, as defined below. If you maintain an open debit card account in 
good standing through Arrival Care (an " Arrival Care Debit Account"), we may collect 
information related to your Arrival Care Debit Account, including details of your transactions and 
other activities associated with your use of that account.
We may use third-party service(s) for identity verification of Service Providers. These services 
may collect information on our behalf, such as facial geometry or facial mapping, which may be 
classified as a "biometric identifier," "biometric information," or "biometric data" under certain 
laws. The collection, use, and disclosure of such biometric information are governed by the terms 
outlined in the notice provided to you before this information is collected.
Information You Provide to Us
When you download, register with, or use this App, we may ask you provide information:
• By which you may be personally identified, such as name, postal address, email address, 
telephone number, medical history, blood type, or any other information the app collects 
that is defined as personal or personally identifiable information under applicable law, or 
any other identifier by which you may be contacted online or offline ("personal 
information").
• We may also aggregate and de-identify information so that it no longer identifies any 
specific individual. We may use and disclose this aggregated and de-identified information 
for any purpose and share it with any parties at our discretion. For example, we may share 
such information with marketing and research partners or use it for advertising, marketing, 
and promotional purposes. Additionally, we may identify job posting organizations within 
our Services and in our advertising, marketing, and promotional materials.
This information includes: 
• Information that you provide by filling in forms in the App. This includes information 
provided at the time of registering to use the App, and subscribing to our service, requesting 
services, or providing services. We may also ask you for information when you report a 
problem with the App.
• Records and copies of your correspondence (including email addresses and phone 
numbers), if you contact us.
• Details of services requested and services provided through the App and of the fulfillment 
of those services. You may be required to provide financial information before requesting 
a service through the App.
You may also provide information for publication or display ("Posted") on public areas of the App
or websites you access through the App (collectively, "User Contributions"). Your User 
Contributions are Posted and transmitted to others at your own risk. Please be aware that no 
security measures are perfect or impenetrable. Additionally, we cannot control the actions of third 
parties with whom you may choose to share your User Contributions. Therefore, we cannot and 
do not guarantee that your User Contributions will not be viewed by unauthorized persons.
Information We Collect Through Automatic Data Collection Technologies 
When you download, access, and use the App, it may use technology to automatically collect:
• Usage Details. When you access and use the App, we may automatically collect certain 
details of your access to and use of the App, including traffic data, location data, logs, and 
other communication data and the resources that you access and use on or through the App. 
• Device Information. We may collect information about your mobile device and internet 
connection, including the device's unique device identifier, operating system, browser type, 
mobile network information, and the device's telephone number.
• Stored Information and Files. The App also may access metadata and other information 
associated with other files stored on your device. This may include, for example, 
photographs, audio and video clips, personal contacts, and address book information.
• Location Information. This App collects real-time information about the location of your 
device.
If you do not want us to collect this information do not download the App or delete it from your 
device/you may opt out at any time by emailing us at [email protected]. For more 
information, see Your Choices About Our Collection, Use, and Disclosure of Your Information, 
however, that opting out of the App's collection of location information will disable its location￾based features.
The technologies we use for automatic information collection may include:
• Cookies (or mobile cookies). A cookie is a small file placed on your smartphone. It may 
be possible to refuse to accept mobile cookies by activating the appropriate setting on your 
smartphone. However, if you select this setting you may be unable to access certain parts 
of our App. 
• Web Beacons. Pages of the App and our emails may contain small electronic files known 
as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit 
the Company, for example, to count users who have visited those pages or opened an email 
and for other related app statistics (for example, recording the popularity of certain app 
content and verifying system and server integrity).
Third-Party Information Collection
When you use the App or its content, certain third parties may use automatic information collection 
technologies to collect information about you or your device. These third parties may include: 
• Analytics companies.
• Your mobile device manufacturer.
• Your mobile service provider.
These third parties may use tracking technologies to collect information about you when you use 
this app. The information they collect may be associated with your personal information or they 
may collect information, including personal information, about your online activities over time 
and across different websites, apps, and other online services websites. They may use this 
information to provide you with interest-based (behavioral) advertising or other targeted content. 
We do not control these third parties' tracking technologies or how they may be used. If you have 
any questions about an advertisement or other targeted content, you should contact the responsible 
provider directly. 
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal 
information, to:
• Provide you with the App and its contents, and any other information, products, or services 
that you request from us.
• Fulfill any other purpose for which you provide it.
• Give you notices about your account including expiration and renewal notices.
• Carry out our obligations and enforce our rights arising from any contracts entered into 
between you and us, including for billing and collection.
• Notify you when App updates are available, and of changes to any products or services we 
offer or provide though it.
The usage information we collect helps us to improve our App and to deliver a better and more 
personalized experience by enabling us to:
• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our App according to 
your individual interests.
• Speed up your searches.
• Recognize you when you use the App.
We use location information we collect to 
For more information, see Your Choices About Our Collection, Use, and Disclosure of Your 
Information.
Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify 
any individual or device, without restriction. 
In addition, we may disclose personal information that we collect or you provide:
• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business 
and who are bound by contractual obligations to keep personal information confidential 
and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, 
reorganization, dissolution, or other sale or transfer of some or all of Arrival Care's assets, 
whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in 
which personal information held by Arrival Care about our App users is among the assets 
transferred.
• To fulfill the purpose for which you provide it. 
• For any other purpose disclosed by us when you provide the information.
• With your consent.
• To comply with any court order, law, or legal process, including to respond to any 
government or regulatory request.
• To enforce our rights arising from any contracts entered into between you and us, including 
the Terms of Service and for billing and collection.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety 
of Arrival Care, our patients, our Service Providers or others.
Your Choices About Our Collection, Use, and Disclosure of Your Information
We strive to provide you with choices regarding the personal information you provide to us. This 
section describes mechanisms we provide for you to control certain uses and disclosures of over 
your information. 
• Tracking Technologies. You can set your browser to refuse all or some browser cookies, 
or to alert you when cookies are being sent. You can choose whether or not to allow the 
App to collect information through other tracking technologies by opting out. If you disable 
or refuse cookies or block the use of other tracking technologies, some parts of the App 
may then be inaccessible or not function properly.
• Location Information. You can choose whether or not to allow the App to collect and use 
real-time information about your device's location through the device's privacy settings. If 
you block the use of location information, some parts of the App may become inaccessible 
or not function properly.
We do not control third parties' collection or use of your information to serve interest-based 
advertising. However, these third parties may provide you with ways to choose not to have your 
information collected or used in this way. You can opt out of receiving targeted ads from members 
of the Network Advertising Initiative ("NAI") on the NAI's website.
Residents in certain states, such as California, may have additional personal information rights 
and choices. Please see Your State Privacy Rights for more information.
Accessing and Correcting Your Personal Information
You can review and change your personal information by logging into the App and visiting your 
account profile page. 
You may also send us an email at [email protected] to request access to, correct, or delete 
any personal information that you have provided to us. We cannot delete your personal information 
except by also deleting your user account. We may not accommodate a request to change 
information if we believe the change would violate any law or legal requirement or cause the 
information to be incorrect.
If you delete any Correspondence or any of your User Contributions from the App, copies of your 
User Contributions may remain viewable in cached and archived pages or might have been copied 
or stored by other App users. Proper access and use of information provided on the App, including 
User Contributions, is governed by our terms of use https://arrivalcare.com/terms-of-service.
Residents in certain states, such as California, may have additional personal information rights and 
choices. Please note that we do not use or disclose “sensitive personal information” other than for 
purposes for which California residents cannot exercise the right to limit under the CCPA. Please 
see Your State Privacy Rights for more information.
Your State Privacy Rights
State consumer privacy laws may provide their residents with additional rights regarding our use 
of their personal information. To learn more about California residents' privacy rights. California's 
"Shine the Light" law (Civil Code Section § 1798.83) permits users of our App that are California 
residents to request certain information regarding our disclosure of personal information to third 
parties for their direct marketing purposes. To make such a request, please send an email to 
[email protected]
Data Security
We have implemented measures designed to secure your personal information from accidental loss 
and from unauthorized access, use, alteration, and disclosure. All information you provide to us is 
stored on our secure servers behind firewalls. Any payment transactions and patient history, patient 
communication with Nurse will be encrypted.
The safety and security of your information also depends on you. Where we have given you (or 
where you have chosen) a password for access to certain parts of our App, you are responsible for 
keeping this password confidential. We ask you not to share your password with anyone. We urge 
you to be careful about giving out information in public areas of the App like message boards or 
any communication with a Service Provider. The information you share in public areas may be 
viewed by any user of the App.
Unfortunately, the transmission of information via the internet and mobile platforms is not 
completely secure. Although we do our best to protect your personal information, we cannot 
guarantee the security of your personal information transmitted through our App. Any transmission 
of personal information is at your own risk. We are not responsible for circumvention of any 
privacy settings or security measures we provide.
Changes to Our Privacy Policy
We may update our privacy policy from time to time. If we make material changes to how we treat 
our users' personal information, we will notify you by email to the email address specified in your 
account and/or a notice on the Website home page.
The date the privacy policy was last revised is identified at the top of the page. You are responsible 
for ensuring we have an up-to-date active and deliverable [email protected] for you and 
for periodically visiting this privacy policy to check for any changes.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at: 
[email protected]